Intermittent fault – first time for everything

Been home since Sunday, phone hasn’t worked properly since we got home and not sure how long it hadn’t been working prior to that.

The fault is intermittent, it’s like chasing ghosts, you unplug handset A, unplug handset B. Then plug in A. It doesn’t work. You plug in B, then it works, you take handset A to socket B and plug in, It works, then you check 2 seconds later and it’s not working.

You can’t report a fault like that. For two days I’ve waited. I’ve waited until I can prove there is a fault. Sure enough incoming call today and it disappears in static.

Enough is enough. I call Telstra from the same phone line and it too disappears in static.

I pick up my secondary line (which I pay for) and is far more stable than my main incoming line and call.

Today Telstra were extremely helpful. Or should I say that Bien was extremely helpful. Today she offered to divert my phone to my mobile (this has been refused before)

My secondary line is in the back of the house and is hard to hear if ringing, that’s why I wanted diverted to my mobile.

Previously I’ve been forced to go to work with a broken leg, because I can’t stay home because the phones weren’t working. It was February, a couple of years before the Black Saturday Fires. My sense of danger wasn’t wrong, just the wrong year.

Today’s resolution date is 5th February, it’s currently the 3rd February. Fingers crossed this time

Prior history can been seen at Telstra - History

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

Cape Otway Lighthouse, Great Ocean Road - Taken 1st February 2013

Sunset from Cape Paton, Great Ocean Road, Taken 1st February 2013

 

 

Lightning, taken North of Melbourne, near Whittlesea, Victoria, Photo Taken 21st February 2013

 

 

Lightning, taken North of Melbourne, near Whittlesea, Victoria, Photo Taken 21 February 2012

 

 

Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

 

Photographic Exhibition 23-25th August 2013 - Whittlesea, Victoria

I have been invited to participate in the Whittlesea Photography Group Exhibition.

Please feel free to attend, drag along some friends, if you drop me a line, I'll meet you there. Some of the work presented here will be available for sale, but mostly photos from RedBubble - PhotosbyEnigma will be available for you to view and buy if you wish.

I, along with the group will be presenting photos in loose format, frames, (various sizes) and also gift cards, local work, by local artists.

Please come and have a look!

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

 

 Echidnas everywhere! Taken near Whittlesea. Taken on the 9th December 2012

 

 Kangaroo is silouhette. (big balls!)Near Whittlesea, taken on the 4th January 2013

 

 

 Cape Otway lighthouse as seem from the air. Taken on the 1st February 2013

 

 

Kangaroo on the move at sunset. Taken near Whittlesea. Taken on the 4th January 2013

 

 

Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

 

Echidna, I'm seeing them everywhere at the moment, Taken near Whittlesea. Taken on the 19th December 2012

 

Twelves Apostles taken from the air. Taken on the 1st February 2013

 

 

 

Plane propellor, the plane we took from Apollo Bay to see the Twelve Apostles! Taken on the 1st February 2013

 

 

Four ducks in a row at dusk! Taken in Marengo, near Apollo Bay. Taken on the 31st January 2013



Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

 

Port Albert (near Welshpool) Victoria. Taken on the 4th July 2012, with a fujifilm X10 camera ,using panorama

 

 

Twelve Apostles from the air. Taken on the 1st January 2013

 

Twelve Apostles from the air. Taken on the 1st January 2013

 

Twelve Apostles from the air. Taken on the 1st January 2013


Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

 

View of the Northern suburbs of Melbourne, taken near Whittlesea, Taken on the 31st December 2012.

 



 

 

Echidna - going for a walk. Tkaen near Whittlesea. Taken on the 9th December 2012

 

Curious Echidna, another day - another echidna! Near Whittlesea. Taken on the 19th December 2012



 

 

Old fence. Taken on the 25th December 2012, somewhere near Whittlesea

 

Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

 Tequila sunset, taken near Whittlsea on the 4th January 2013 - 500mm Nikon lens







 

 Blade of grass, taken at sunset, taken on the 31st December 2012 - 500mm Nikon lens

 

Accident? Not sure how this happened - but looks pretty cool. 

 

 

 

Sunset, near Whittlesea, taken on the 7th December 2012 - Nikon 200mm Tamron lens

 

Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

Once again Telstra left us without phones 30th May 2013 - Ongoing

I get a barely audible call from my husband last night at 7.30pm, advising me that the landlines aren't working (He was calling from his mobile)

I asked him to pull all the phones (3) from the phone jacks, he said it could wait until I got home. I got home at 10.30[m and was too tired by then. Phones weren';t working at midnight - I know that for a fact.

Phones still weren't working at 6.30am in the morning. Didn't have time to pull the phones, so thought I would wait until I get home.

Halfway through the day, I realise I can check to see if a there a fault, via a Telstra automated service without having to pull the phones from the walls.

I do the check and sure enough 'There is a problem at the exchange and we should have it fixed by 7pm'

I hang up, as my mobile was ringing and I figured it's only a machine

I call back and was pushed through to the automated service again, this time the message said 'There is an unidentified fault and it will be fixed as soon as we can'

(These two calls were only 5 minutes apart)

I hang on the line and speak to an operator (overseas of course) I explain the problem, asking for a diversion to my OTHER landline (THAT I PAY FOR BECAUSE OF THESE PROBLEMS) and she refused, would ONLY divert to a mobile! HUH? I've been diverting from one line to the other every time there is a fault and they have never refused to do it previously. She also advised that service would be rectified by the 3th June 2013

She was reading from some scripted lines and refusing to divert. I asked for the call identification number, advising the person on the other end of the phone that I would be informing the TIO. She didn't seem to care.

I placed an immediate fault report and non-assistance complaint with the TIO - It's not good enough that people can't call me and I can only call out once I am 10km away from home (mobile reception up here requires aerobics of the sort I can't do)

This all happened at about 12pm. I had been inc contact with the social media team on Twitter, who just told me to call the number I called, but as soon as I mentioned the unwillingness to help went to ground, even when I called them out on that - they refused to show their heads (probably for fear of having it knocked off)

I get home at 6pm and find that the phone is working - I recall the TIO complaint, they can't do anything now and I won't hear anything from Telstra - so here is the proof of what went on.

Telstra if you are reading this - the TIO complaint number 2013/05/18123 I noted the Telstra complaint number at work and it didn't carry across through on the TIO paperwork.

You know where to find me - you have all read this blog before. so call me - I have nothing to hide.

**PS - I never did disconnect the phones from the sockets, so the problem wasn't at my end (again)

Read previous history, over the last 15years :(  Telstra - History

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

Curiousity the cow. What can I say? Taken in Kalkallo, Victoria.

 

Echidna, Tkaen on the 19th December 2012

Kangaroo, taken near Whittlesea on the 17th December 2012

 

 

Kangaroo, taken near Whittlesea on the 31st December 2012


Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

 

Kangaroo - Taken near Whittlesea on the 1st January 2013

 

 

Lightning - Taken overlooking Doreen, on the 1st December 2012

 

 

Umpherston Sink Hole, the original steps. Mt Gambier, South Australia, taken on the 22nd September 2010  

 

Sunrise, taken near Whittlesea on the 6th December 2012

 

 

Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

 

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

 

 

Don't forget labels and times to be loaded as well

 

Tags = Nikon D3000, Photos

My Favourite photos of the week in 2013

Taken by me for your enjoyment!

 

Kangaroo at dusk, Taken on the 1st January 2013, near Whittleseas with a Sigma 500mm lens

 

 

Lightning over the Western Suburbs of Melbourne, taken near Whittlesea. photo taken on the 30th November 2012

 

 

Lightning, overlooking Mernda. Photo taken on the 1st December 2012

 

 

New years Eve, over looking Melboourne CBD. Taken 31st December 2012

 

Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please Feel free to follow the link to my Redbubble photos, available world-wide in many formats (Link Below)

No Telephones again Telstra, 22nd March 2013

Once again Telstra have excelled at the (non) excellence of providing a service I pay them to do………….

Thankfully I PAY (from my own pocket) for a secondary line into my premises, but no compensation for me to do that is there? Yet it's their cruddy service that forces me to do so.

My husband is currently using a chainsaw, ALONE…… Imagine if he had an accident? We don’t have very good mobile phone coverage up - so who do I call? (IF I can call)

See my problem?

 Telstra - enough is enough - the TIO will be hearing from me on Monday…….

 Your lose, your problem, you had better just hope no-one I know and care about suffers any sort of accident/illness/injury and I can't get help - because GOD HELP YOU - I WILL MAKE YOU PAY FOR IT THEN

 

Tonights text message

A reminder from Telstra: Our commitment to repair 0397** **** is by 26/03/2013 19:00.

Reckon it will happen OR will I get ANOTHER text message, advising of a further delay like last time?

See other incidents here

Telstra - the most recent incident was 27th February 2013

Phone services restored on the 26th March 2013.................. Until Next Time

No Telephones again Telstra, 21st Feburary 2013

(And my neighbour had his Gall bladder removed on Thursday)

Some might say this is irrelevant - Sorry it is - original diagnosis was a heart attack - he's 74 years old. A phone was needed that night………… see where this is going.

 I have checked some of the houses on the street, there are 11 houses on this street, 1 doesn’t possess a landline, 2 don't have working landlines, 1 I can’t check as they are not home and the other 2 I checked do have working lands. - so of the 5 houses I've checked, 2 don’t have working landlines, since AT LEAST the 21st February 2013.

The Telstra technicians have been crawling up and down the street (I know the name of technician BTW) Pits have pulled out and re-assembled, still no solution.

When I initially phoned in the non-working line (from my OTHER landline) that IS WORKING (that I pay for) I was told the problem is in the exchange, when the technician calls, he tells me it's MY fault and I will owe Telstra $120.00 for a call out fee.

Soon after I received a message (dated the 21.02.13) advising that services will be re-instated on the 25th February before 7pm……….. at 5pm on the 25th February, I receive a message, advising that my landline service will now NOT be restored until the 8th March 2013.

THAT'S 15 days WITHOUT A phone……….. (Lucky I pay for a separate line) so I haven’t lost phones completely. Mobiles don’t work very well up here. You certainly can't have a conversation.

My biggest concern at this time of year, besides health issues (as per opening paragraph) is bushfires, on the Monday the 18th February 2013, we were under DIRECT THREAT and 5km away from me was under a possible evacuation order, for fire to impact at 4am in the morning.

Besides that we have an arsonist in the area, who has lit numerous fires, and then there were lightning strikes last week, just over the other side of the hill.

I pay for a service that has not been functioning properly for a LONG time. Here is some memorable outages on the last 15 years http://itaintalwaysmylife.blogspot.com.au/2012/03/telstra-you-had-better-hope-no-one-dies.html

 So once again - god help Telstra if anything happens to the people I know and love because they have not been able to call out or I have not been able to call them in case of emergency.

 Services restored as at 27th Feburary, no notification from Telstra as at 5.11pm that service has been restored.

My Favourite Photos of the Week in 2013

Taken by me for your enjoyment!

The below photos are all of the Turnbull Orr & Co Offices and store in Port Albert in Victoria. The oldest to buildings in Eastern Victoria. Built in 1841 and protected by Heritage Victoria. The buildings were built between 1841 and 1844 and owned by Robert Turnbull, who also owned the entire area of Port Albert. The port and buildings were used predominately to export cattle and sheep to Van Diemans Land (Tasmania) as well as other pastoral interests, including the supply of rural stores for other buildings in the area.

Photos taken on the 4th July 2012

Please do NOT copy any of the photos on this blog - if you would like to use any photos, please leave a comment with contact details, Photos will be supplied without watermark and at full size. All comments are moderated and photo requests won't be shown to the public. Thank-you

Please note that no photo has been photo-shopped or altered in anyway on this blog, cropped yes, photo-shopped/altered NO!

Enjoy all of natures beauty!

Please feel free to visit Redbubble (below) and see photos that I think you might like to buy. Available world-wide, delivered to your doorstep!

Thank-you